Customer Support

If your tracking shows the order as "delivered" but you haven’t received it, notify us immediately at contact@chemtradeasia.com or (+62) 877-6100-1633. We’ll open an inquiry and assist with any urgent needs. For shipments managed by your logistics provider or personal carrier, please contact them directly to initiate a trace. We’re happy to provide any documentation necessary to support your claim.

Yes, we offer product samples for qualified customers to test and evaluate our chemicals before making bulk purchases. Sample requests can be submitted through our website or by contacting our sales team directly. Some samples may be subject to shipping costs and minimum quantity requirements.

To check the status of your next scheduled release or any pending shipment under a blanket order, contact our support team at contact@chemtradeasia.com or (+62) 877-6100-1633.